Effective Date: 24th October 2024
Time & Effort Support Services (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This privacy policy outlines how we collect, use, store, and protect your personal information when you interact with us, including through our website.
1. Information We Collect
Personal Data You Provide to Us:
- When you contact us via our contact form, we may collect your name, email address, phone number, and any other information you choose to provide.
Information Collected Automatically:
- We use Google Analytics to collect information about how visitors use our website. This includes data such as IP addresses, browser type, referring/exit pages, operating system, date/time stamps, and clickstream data. This data is anonymised and does not personally identify you.
2. How We Use Your Information
We use the data collected to:
- Respond to Enquiries: Information provided through our contact form allows us to respond to your enquiries and provide the services you request.
- Improve Website Performance: Google Analytics data helps us understand website usage patterns and improve user experience. This data is used solely for statistical analysis and website improvements.
- Compliance and Security: We may process data to comply with legal obligations, protect against potential security threats, and ensure our website operates securely.
3. Legal Basis for Processing Personal Data
We process personal data on the following legal bases:
- Consent: By using our website and submitting your information, you consent to the collection and use of your information as outlined in this policy.
- Legitimate Interests: Our use of Google Analytics and contact forms is based on our legitimate interests in improving website functionality and responding to user queries.
4. Data Sharing and Disclosure
We do not sell or share your personal information with third parties for marketing purposes. We may, however, disclose your information:
- To Service Providers: We may share anonymised Google Analytics data with Google for analytics purposes.
- For Legal Reasons: We may disclose information if required to do so by law or if we believe in good faith that such action is necessary to comply with legal requirements or protect our rights, property, or safety.
5. Data Security
We use industry-standard security measures to protect your data from unauthorised access, alteration, disclosure, or destruction. Although we strive to secure your information, we cannot guarantee its absolute security.
6. Retention of Data
We retain personal information only as long as necessary to fulfil the purposes for which it was collected, as outlined in this policy, unless a longer retention period is required or permitted by law.
7. Cookies
Our website may use cookies to enhance your experience. These cookies may track session information, user preferences, and anonymised usage data through Google Analytics. You can manage or disable cookies through your browser settings.
8. Your Data Rights
Depending on your location and applicable data protection laws, you may have the right to:
- Access: Request access to the personal information we hold about you.
- Rectification: Request correction of inaccurate or incomplete information.
- Erasure: Request deletion of personal information, subject to legal exceptions.
- Objection: Object to processing of your data where we rely on legitimate interests.
- Data Portability: Request a copy of your data in a structured format.
To exercise any of these rights, please contact us using the details provided below.
9. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page, and we encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this privacy policy or how we handle your personal data, please contact us.